Customer Service Representative

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Customer Service Representative

18 Oct 2024

Full Time, Contract

Toronto, ON

$25.00 / per Hour

Job Details:

We are seeking a dedicated and enthusiastic Customer Service Representative for our client in the Healthcare Industry.

Interested candidates may submit their resume in word doc. format to recruiter@staffworkscanada.com for further consideration. Staffworks thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Responsibilities
Scope: This role is essential in providing exceptional service to patients and families, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, have a strong accounting acumen, be able to analyze customer inquiries, and demonstrate a commitment to enhancing the customer experience. Duties
- Coordinate signing of Patient Service Agreement (PSA)
- Activates TV & Web services as needed
- Communicate to appropriate departments of room preference and services requested
- Obtain signed Personal Health Information release consent form & send up to patient’s unit
- Update patient accommodation and services on Meditech system
- Scan service agreements and other documents into Meditech and file copies for backups
- Daily and monthly entering of charges including preferred room accommodation, co-payment, foot care, transportation and manual TV billing- this includes the timely adjustment of semi-private and private room charges when needed
- Process credit card payments on the POS terminal and process cheque payments
- Create and process transaction batches for patient payments, which includes providing receipts when requested and any adjustments and/or refunds
- Prepare insurance claim forms for patients with private insurance upon request
- Upload and download Moneris daily payments log
- Reconcile and provide information to patients explaining account transactions and/or resolve accounting issues and discrepancies
Requirements
Experience
- Previous experience in a customer service role is required
- Experience with using a POS terminal, processing debit/credit transactions
- Strong accounting acumen
- Demonstrated ability to communicate effectively with diverse populations.
- Familiarity with data entry systems and basic computer applications.
- A positive attitude, strong problem-solving skills, and the ability to work in a fast-paced environment are essential for success in this role.
Accessibility

Staffworks thanks all candidates for their interest; however only those selected to continue in the process will be contacted. We are an inclusive employer committed to diversity and inclusion. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities and sexual orientations to apply. If you are selected for an interview, please inform your recruiter of your accommodation requirements.

Apply now

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